Panhandle Prosthetics & Orthotics

Panhandle Prosthetics & Orthotics was founded with a clear mission: to bring the latest prosthetic and orthotic technology directly to the people of the Texas Panhandle and surrounding regions. Led by owner and practitioner Neil Jones, the practice is dedicated to helping patients return to and maintain an independent, active lifestyle without barriers. By offering care in-office, in patients’ homes, or at designated facilities, Panhandle Prosthetics & Orthotics ensures that limited mobility or transportation challenges never stand in the way of recovery, function, or freedom. Their patient-first approach delivers both advanced solutions and unmatched convenience to the communities they serve. Neil Jones brings both professional expertise and personal understanding to his work. Born with a cleft lip and palate, Neil was introduced to the medical field at a young age, inspiring a lifelong desire to help others. Raised in a small agricultural community in North Texas, he developed a strong work ethic and a love for hands-on craftsmanship qualities that naturally led him to the prosthetics and orthotics field. With a Bachelor of Science in Exercise Science from Texas Tech University and a Master of Science in Orthotics and Prosthetics from California State University Dominguez Hills, Neil is now a Texas Licensed and American Board Certified Prosthetist Orthotist (CPO). Together with his Amarillo-native wife, Neil is proud to serve West Texas, combining cutting-edge care with a deep commitment to improving lives, one patient at a time. 

1. When did you start your business? 

It took a while to get through the red tape of getting credentialed following setting up the LLC. I began seeing patients in June of 2024. 

2. Why did you decide to start your business? 

I've worked at several O&P clinics around Texas following getting my degree. Opening my own business has allowed us to move closer to family while pursuing my dream of owning and operating a small business. 

3. What is your favorite memory in the business? 

Seeing my patient population grow as I have become established has been a fun process to watch. The first few prosthetic patients I was able to navigate through to delivery during the opening months were very rewarding. 

4. What is the most rewarding part of running a small business? 

Working for myself allows me to dictate patient care more freely to get the best possible outcome. 

5. What is the hardest part of running a small business? 

Success Story Panhandle Prosthetics & Orthotics At previous places that I've worked at there were significantly more staff to address various aspects of running the business. In starting up, I've been forced to assume most of these rolls myself which can be daunting as I try to stay on top of everything. 

6. How does the business get to positively impact your community? 

We focus on mobile solutions for our patient population. Patients seeking our care inherently have mobility issues. Many are also underfunded or lack transportation. Bringing care to their door simplifies the process and allows better access to a larger patient population. 

7. Biggest challenge in the business? 

Staying on top of the various aspects of administration, patient care, and fabrication to deliver devices in a timely manner. 

8. What makes your business different from your competition? 

Providing mobile solutions to an immobile population. We bring care to the Patient. 

9. Best tip for others in business? 

It's daunting to start something new, but not impossible. Research startup requirements heavily as I mismanaged aspects of this and it led to significant delays in starting to see patients. 

10. What’s something you wish someone had told you or that you wish you had learned earlier? 

I wish I had begun my endeavor earlier. If you work in a field with minimal upward trajectory, sometimes the best thing you can do is work for yourself. 

11. How did the SBDC help you on your venture? 

The SBDC helped bring a big picture view to business costs and processes. Shane Groff was amazing in breaking down various areas and pointing to things I wasn't considering when projecting growth. Shane's assistance also helped in winning the Amarillo Enterprise Challenge which will assist in funding lab equipment and 3D printing for future growth. 

12. What is the “best” scar you earned as a kid and how did you earn it? 

I've got a pretty good one along my right eyebrow. We thought it was a good idea to slide down the stairs on a sleeping bag filled with cushions when I was a kid. Gravity definitely won that round.