Lunch Club: The Art of De-Escalation in Small Business
Wed, Jan 08
|Webinar
Handling difficult customers or employees can be one of the most stressful parts of running a business. We’ll introduce the SET Method—Support, Empathy, and Truth—a proven framework to help you deescalate tense situations and resolve conflicts effectively.
Time & Location
Jan 08, 2025, 12:00 PM – 1:00 PM
Webinar
About the Event
Handling difficult customers or employees can be one of the most stressful parts of running a business. In Lunch Club, a one-hour webinar designed for busy small business owners, we’ll introduce the SET Method—Support, Empathy, and Truth—a proven framework to help you deescalate tense situations and resolve conflicts effectively.
Join us as we explore:
• Support: How to create a calm and supportive tone to diffuse frustration.
• Empathy: Techniques to connect, listen, and understand the other person’s perspective.
• Truth: Communicating boundaries and solutions clearly without escalating emotions.
Leave this session equipped with practical tools to navigate tough conversations, build trust, and protect your business’s reputation—all while keeping your cool.